Política de reembolso

Return & Refund Policy – Zash Store

1. General Policy
Zash Store aims to ensure customer satisfaction while maintaining fair and sustainable business practices.
This Return & Refund Policy applies to all purchases made through our website.
2. Right of Withdrawal (EU Customers)
In accordance with the Decreto-Lei n.º 24/2014, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the product, without providing a reason.
To exercise this right, you must:
Notify us at zashstore@proton.me within 14 days
Return the item within 14 days after notification
3. Conditions for Returns
To be eligible for a return:
The item must be unused and in original condition
The item must be in original packaging
Proof of purchase must be provided
We reserve the right to refuse returns that do not meet these conditions.
4. Non-Returnable Items
The following items are not eligible for return:
Used or damaged items (not caused by us)
Items returned after the allowed period
Hygiene-sensitive products (if applicable)
Customized or personalized products
5. Return Shipping
Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping method
Zash Store is not responsible for lost returns.
6. Refunds
Once the returned item is received and inspected:
You will be notified of approval or rejection
Approved refunds will be processed to the original payment method
Refund processing times may vary depending on the payment provider.
7. Partial Refunds
We may issue partial refunds if:
The item is not in original condition
The item is returned damaged or incomplete
8. Defective or Incorrect Items
If you receive a defective or incorrect item:
Contact us within a reasonable time
Provide evidence (e.g., photos)
We will, at our discretion:
Replace the item; or
Issue a full refund
Return shipping costs will be covered in such cases.
9. Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your payment provider
Contact us at zashstore@proton.me
10. Order Cancellation
Orders may only be cancelled:
Before they are processed or shipped
Once shipped, cancellation is no longer possible and the return process must be followed.
11. Abuse and Fraud Prevention
We reserve the right to:
Refuse returns or refunds in cases of abuse
Deny service to customers engaging in suspicious activity
Require additional verification