Política de envio

📦 Shipping Policy – Zash Store

1. General Information

Zash Store is a brand operated by Inel D’assunção, Unipessoal Lda, registered in Portugal.

This Shipping Policy outlines how orders are processed, shipped, and delivered.

2. Order Processing Time

All orders are processed within 1 to 5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

In periods of high demand, processing times may be extended.

3. Shipping Times

Estimated delivery times vary depending on the destination:

Europe: 5–12 business days

International: 7–20 business days

These are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise specified.

Promotions such as free shipping may be offered from time to time.

5. Delays

Delays may occur due to factors beyond our control, including:

Customs clearance

Postal or courier disruptions

Weather conditions

High demand periods

Zash Store is not liable for delays caused by such factors.

6. Customs, Duties and Taxes

For international orders:

Customers are responsible for any customs duties, taxes, or import fees

These charges are not included in the product price or shipping cost

Failure to pay customs fees may result in delays or return of the shipment.

7. Tracking

Where available, tracking information will be provided once the order has been shipped.

It may take several days for tracking updates to appear.

8. Lost or Delayed Packages

If your order is significantly delayed:

Please contact us at zashstore@proton.me

We will investigate the issue with the carrier.

Zash Store is not responsible for packages once they are in transit, but we will assist in resolving issues where possible.

9. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

We are not responsible for lost shipments

Additional shipping costs may apply

10. Split Shipments

Orders may be shipped in multiple packages depending on product availability and logistics.

Customers will not be charged additional shipping fees for split shipments.

11. Delivery Confirmation

Delivery is considered complete when the carrier confirms delivery to the provided address.

12. Contact

📧 zashstore@proton.me